Return & Exchange Policy

Thank you for choosing GEEBA products. We are committed to providing you with a worry-free shopping experience.

Return & Exchange Time

You can apply for a return or exchange within 14 days from the date of receipt (based on tracking information).
If the product has quality issues, you can apply for a return or exchange within 30 days from the date of receipt.
Products exceeding the return/exchange period will no longer be accepted.

The product must be unused, undamaged, and in its original packaging with all tags attached.
Please provide the original order number and receipt (or screenshot of payment confirmation).
The following products are not eligible for return or exchange: customized products, intimate apparel, and products marked as non-returnable.
Products that have been washed, worn, damaged, or altered will not be accepted for return or exchange.

Step 1: Contact our customer service team via email (support@geeba.com) or submit a return request on the official website.
Step 2: Our team will review your application within 1-2 business days and provide you with a return address and instructions.
Step 3: Ship the product back to the designated address (shipping costs for non-quality issues will be borne by the buyer).
Step 4: After we receive the returned product and verify its condition, we will process the refund or exchange within 3-5 business days.

Refunds will be processed to the original payment method within 3-5 business days after we receive the returned product.
The original shipping fee is non-refundable unless the return is due to our error (e.g., wrong item shipped, defective product).
If you choose an exchange, the shipping cost for the new item will be borne by GEEBA.
For returns due to quality issues, we will cover both the original and return shipping costs.

Please ensure the product is properly packaged to avoid damage during transit. GEEBA is not responsible for items damaged during return shipping.
We reserve the right to reject return requests that do not meet the above conditions.
For any questions, please contact our customer service team: support@geeba.com (available 24/7).

GEEBA reserves the right to modify this policy at any time. The latest version will prevail.

LastUpdated: 2026-06-03